Frequently Asked Questions – FOCX STORE

FOCX STORE  |  Free delivery worldwide.

Free shipping worldwide.

Frequently Asked Questions

Customer Service

Monday – Thursday 8 – 16
Friday 8 – 15 EST

Phone +49 176 880 24248
Email: support@focx.store

Press Contact

Global Marketing
Email: care@focx.store

Contributer Contact

Global Inquiries
Email: resell@focx.store

Address

FOCX GmbH Germany
Wörthstraße 47, 72555 Metzingen
BW – Germany

Details FAQ

// Shipping

FOCX uses Deutsche Post as a partner for shipping. All FOCX goods will be sent without a tracking code. The estimated delivery time is as follows (business days):

Destination: (+ delays in shipments / Pandemic)

Germany:  1 to 2 days (+ 3 day)
Europe: 2 to 5 days (+ 1-10 days)
United Kingdom: 2 to 3 days (+ 1-6 days)
United States: 4 to 7 days (+ 20-40 days)
Canada: 5 to 9 days (+ 4-14 days)
Australia / Japan: 5 to 12 days (+ 4-14 days)
Rest Of The World: 5 to 14 days (+ 4-40 days)

Information Deutsche Post: https://www.deutschepost.de/en/c/coronavirus.html

 // Shipping costs

Free Shipping Worldwide (Almost)

Please note the following: The ordered item(s) will only be sent after the payment is cleared and checked by us. Furthermore, all orders include an official invoice declaring the total amount of the purchased goods in Euro’s (send via Email). We do not lower the value of the order or mark the item(s) as gifts on the invoice of the parcel because this is illegal and in violation with international import regulations as stated in German Law. For some regions in the world, we charge a fee of 5€ for shipments with tracking – this is a need to make sure that the shipments arrive.

 // Wrong adress

If the item is not delivered due to an error in the address given to us, and the package is sent back to us by the postal service company, you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

 // Availability

We do our very best to synchronize the website stock with our stock, although some items that appear on the website may be out of stock. If this happens, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.

 // Payments

We accept the following payment methods: PayPal, Visa, and Mastercard (via PayPal or Stripe).

 // Customs

Orders shipped outside of Germany (Europe) may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; FOCX has no control over these charges, nor can we predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimate of 3-18 working days.

 // Questions

If you have any questions or doubts about your order or payment, please feel free to contact us on: hello@focx-wallet.com

 // Secure checkout (SSL)

Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the “s” in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source.

 // Returns

Adresse: FOCX Wallet, Wörthstraße 47, 72764 Reutlingen, Germany

Can We Help?

Our team was handpicked for their understanding of materials, process and passion for minimals design. Whether you are browsing our site or visiting our store, we are always willing to share our deep knowledge and understanding of our craft.

The most commonly asked questions are covered in Our FAQs. If you have any specific questions please do not hesitate to contact us by completing this form or calling our customer services team on +49 176 880 24248.





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