Shipment Delays (DHL)
We are currently experiencing major delays in the delivery of our products with our shipping partner DHL. There are many reasons for this, such as a high level of illness, new sorting machines in the respective mail centers and increased demand in the winter months. In some cases, our shipments arrive with a delay.
MISSING TRACKING DATA
if you have chosen the Standard Mail shipping method, you will only receive an email confirmation of the shipment. You can easily check this by looking at the tracking number. It starts with UE or UB. If you have chosen the “tracked” shipping method and your shipment is not yet in the DHL system, the shipment has not yet been scanned by DHL. Please check again tomorrow.
SHIPMENT DOES NOT MOVE
In some cases it happens that items are unfortunately not scanned at our mail centre or at the transshipment point in Frankfurt. This is due to the large number of items and is very regrettable. Nevertheless, your item is constantly on the move. If the status has not changed after 10 days, please contact me personally. The customs clearance of shipments can also take a long time in some cases.
In some cases, shipments takes longer than indicated. If the shipping time is significantly different from what is stated on our website, we may send an inquiry request to DHL after 30 days. All shipments are insured. So no worries 🙂
SHIPMENT HAS ARRIVED
In some cases it happens that the shipment is displayed as “delivered” but has not yet been delivered. In such cases we ask you to ask your neighbours. If the shipment cannot be found, it can still be delivered the next day or the day after. Unfortunately, the data of our shipping partner is not 100% accurate. If the shipment is still not delivered after 3 days, please contact us and we will arrange a follow-up request.
For more information about your shipment, you can track your shipment directly on the DHL website: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
As already mentioned, all our shipments are insured. Unfortunately, in some cases delays or discrepancies in the tracking data are unavoidable. In 99% of all cases, our shipments arrive. Therefore I ask you for patience in case of delays or incorrect tracking data.
If you have further questions, please contact us.